TERMS & CONDITIONS
Guasti & Co. My Rewards program
Welcome to our family!
Being a member of My Rewards enables you to earn points on certain purchases in our stores.
These terms and conditions govern the relationship between RSK Power Ltd. and you in relation to your membership of My Rewards and any participation by you is considered as acceptance of these terms and conditions. Additional terms and conditions may be put in place for seasonal or special offers.
These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials, or any statements on your My Rewards card.
You should read these terms carefully. If there is anything that you do not understand, please contact us through the following email:
1.0 APPLICATION FOR GUASTI & CO. MY REWARDS
Applications will only be accepted from customers who are aged 16 years or over and resident in the UK. To apply collect an application form from till points in-store. Then hand the completed form to a member of staff. Application is free of charge. We reserve the right to refuse any application for membership of My Rewards. Members are only allowed one My Rewards account each. We reserve the right to refuse, merge or close additional accounts at any time.
1.1 CHANGES IN PERSONAL DETAILS
If you move address, please contact us at the email address detailed above. where we will update your details. Please quote your name, first line address and postcode to help us to find your details. If you change your name, please send written confirmation to us at Guasti & Co. Store, 758 Christchurch Rd, Bournemouth BH7 6DB.
1.2 OWNERSHIP OF THE CARD
The membership card for My Rewards is issued by us and remains our property (RSK Power Ltd.). Your card is evidence of your membership of My Rewards and you may be required to produce this in certain circumstances. The card is at your risk once you receive it from us.
1.3 CARD USAGE
You may not transfer any of your rights or points earned as part of My Rewards. My Rewards is for personal use only. My Rewards card is not a credit card, cheque guarantee card, debit card or a savings account card. Points have no cash value and can only be used as set out in these terms and conditions. However, you should treat My Rewards card like cash in your purse or wallet. If you lose your card or it is stolen, you may lose any points you have earned and not yet redeemed in the same way as if you lost or had cash stolen.
2.0 EARNING POINTS
To earn points, you must present your card at the time of transaction at one of our stores. There is a minimum spend of £1 per transaction before points can be earned.
2.1 REGISTERING POINTS FOR PREVIOUS PURCHASES
To earn points, you must present your card at the beginning of a transaction at one of our stores. Missed points cannot be added after the transaction has been finalised. It is the responsibility of the member to present their card at the time of the transaction.
2.3 EARNING POINTS THROUGH REWARDS EVENTS
There may be times when you can also earn points for taking part in certain My Rewards events and offers run by us. This is at our discretion, and if you have opted-in to receive such communications, you will be notified of these opportunities at the time of publication of the activity. Points earned from these events and offers will not be applied to your My Rewards account until the particular event or offer has finished.
2.4 REFUND OR RETURN OF GOODS
If you purchase goods from us and return them at a later date for a refund, we will remove/amend any points you have earned from your card.
3.0 PAYMENT CALCULATION
To earn points, you must present your card at the time of a transaction at a participating store.
• 4 points are awarded for every £1 spent. Each point earned is valued at 1p. We reserve the right to either increase or decrease the number of points accrued on qualifying purchases, or to change how points are accrued, from time to time at our discretion. We will notify you of any changes we make by updating the terms on our website www.guastiandco.com
We may set limits on the number of points that can be earned in relation to particular promotional offers in which additional points are offered. We may also provide additional or different promotional offers to members with particular spend categories or levels of accumulated points.
4.0 REDEEMING YOUR POINTS
My Rewards points can be redeemed at any of our stores when reaching a minimum of 300 Points. You must present My Rewards card when redeeming your points. We may request proof of identity. You cannot use My Rewards points to purchase gift cards.
5.0 LOST OR STOLEN CARDS OR VOUCHERS
If your My Rewards card is lost, stolen or damaged, please notify us by approaching one of our stores or send an email to Info@guastiandco.com with your details as mentioned in section 1.1. We may, at our discretion, replace your card and transfer any points stored on it to a replacement card. Circumstances in which we may decide not to replace your card or transfer any points include those where we reasonably believe that the notified incident has been caused by a wilful breach of these terms and conditions or if there are reasonable grounds for us to suspect that you are or have been engaged in fraudulent or other unlawful conduct. We may give the appropriate authorities any information considered important or suspicious by us about the loss or theft of a card. If you subsequently find or retrieve your card that has previously been reported lost or stolen, you must notify us immediately.
6.0 HOW TO CANCEL YOUR MEMBERSHIP
If at any time you wish to cancel your membership, please contact us by email at firstname.lastname@example.org. We require any request for cancellation to be made by writing to us at Guasti & Co. Store, 758 Christchurch Rd, Bournemouth BH7 6DB. If you choose to cancel your membership, you will lose any earned points that have not yet been redeemed and these points cannot be reinstated in the future.
6.1 OUR CANCELLATION OF YOUR MEMBERSHIP
We may withdraw or cancel your membership at any time where we have reasonable grounds to believe that you
• Have supplied misleading or inaccurate information as part of your application or participation of My Rewards.
• Have misused or attempted to misuse your membership of My Rewards.
• Are in breach of these terms and conditions and/or any additional terms applying to promotions or offers.
• Have behaved or threatened to behave in a way that involves theft, misconduct, abusive or offensive behaviour.
If we withdraw or cancel your membership:
• Your card will be immediately cancelled
• Any points that you have earned will be forfeited.
7.0 CLOSURE OF MY REWARDS SCHEME
We may choose to close My Rewards scheme at any time. If we do so, we will notify you and provide the points earned at the time of My Rewards closure within 8 weeks of its closure. If there is no activity on your account for more than 2 years, we may close your account, and any associated partner cards and any points that you have earned will be forfeited.
8.0 DATA PROTECTION: WHAT WE COLLECT AND HOW WE USE IT
We will collect and store the information that you supply to us on application to My Rewards e.g. name and address, together with any information relating to your transactions, purchases and participation in My Rewards. We will also collect and store the same information in relation to any Partner Cards attached to your account for the purposes of the Data Protection Act 1998, RSK Power Ltd. is the data controller of the information that we collect about you. We will use your information to:
• Administer your application and participation in My Rewards.
• Provide the products and services based on your interests.
• Improve the quality of our products and services to you.
If you have so requested we will also use your information to send you details of special events, promotions and offers that we believe will interest you.
8.1 OUR RESPONSIBILITIES
We take our responsibilities for data protection seriously. Our policy on data protection is as follows:
1. All information provided will be held and used in accordance with the Data Protection Act 1998 for the purposes set out above. We will never sell your details to third parties. However, we may disclose details to third parties to whom we enter discussions in relation to a merger, sale or takeover of all or part of our business.
2. As an individual, you have certain rights in relation to the information we hold about you. In particular, you can obtain a copy of this information. To do this, and to enquire about other matters concerning data protection, please write to Guasti & Co. Store, 758 Christchurch Rd, Bournemouth BH7 6DB.
3.Please note that we will disclose personal information to fraud prevention and other agencies to help prevent crime or where we suspect fraud . We may also disclose it where permitted to do so under the Data Protection Act 1998 or are required to do so by law.
8.2 CONTACTING US ABOUT YOUR REWARDS ACCOUNT
We will accept instructions and queries from you by letter, email or telephone. Correspondence should be signed by the member (or with someone with the legal power to act on their behalf). Personal account information such as name, addresses or account balances will not be divulged during a telephone conversation unless the member can adequately prove that the account belongs to them. If you ask us to give details to someone else or agree we can give them to someone else we will require you to confirm this in writing to us at the address set out above. Your email address should be registered to your Love Rewards account.
Any complaints about My Rewards should be sent in writing to Guasti & Co. Store, 758 Christchurch Rd, Bournemouth BH7 6DB or by email to email@example.com including full details of the circumstances that you are complaining about. We take complaints seriously and will do all we can to resolve any genuine complaints as quickly as possible.
We reserve the right to amend or waive any provision of these terms and conditions from time to time and at any time – where the change is material we will notify you reasonably in advance of the change coming into effect. The terms and conditions applying to your membership of My Rewards will at any time be the terms and conditions published on our website, and your continued use of Love Rewards will constitute your acceptance of such amended terms and conditions.
10.1 We may transfer the benefit of these terms and conditions to any other company in the same group of companies as us. If we do transfer them, your rights will not be affected.
10.2 These terms and conditions may not be enforced by any third party under the Contracts (Rights of Third Parties) Act 1999, but this shall not affect any right or remedy that a third party may have apart from that Act.
10.3 These terms and conditions shall be governed by English law.
APPENDIX 1 - EXCLUSIONS FROM THE LOVE REWARDS SCHEME:
• Selected brands in-store
• Interest-free credit purchases
• Purchase of gift cards/gift vouchers
• Pay Point purchases